Return, Exchange & Refund Policy

At Yasaarie, we strive to provide a smooth and satisfying shopping experience. If you have any concerns about your purchase, our customer support team is here to assist you.

Please review our return, exchange and refund conditions below.

RETURN & EXCHANGE POLICY

Return or exchange requests must be submitted within 2 days (48 hours) of receiving your order.
Returns are accepted for damaged, defective, missing or incorrectly delivered products, subject to verification.
Exchanges for size, colour, style or personal preference are accepted within 48 hours of delivery.
Products must be unused, unworn and returned with their original packaging, tags and accessories.
For verified damaged, defective or incorrect products, an exchange or replacement will be offered first, subject to availability and applicable consumer rights.
For personal preference exchanges, customers must select a product of equal or higher value and pay any applicable price difference.
Refunds are not offered for changes of mind, size, colour or personal preference.
Earrings and clearance sale products are not eligible for voluntary returns or exchanges. This does not affect statutory rights for faulty or incorrectly supplied products.

UNBOXING VIDEO REQUIREMENT

Customers are requested to record a continuous, unedited unboxing video showing the sealed package being opened and the product received.
The video, along with clear photographs, should be provided when reporting damaged, defective, incorrect or missing products.
If an unboxing video is unavailable, customers may submit other supporting evidence for review.

RETURN SHIPPING

Customers must obtain return approval before shipping any product.
Customers are responsible for arranging and paying for return shipping for voluntary exchanges.
Original shipping charges are non-refundable for voluntary returns.
Return shipping arrangements for damaged, defective or incorrect products will be handled in accordance with applicable consumer protection laws.
Please use a reliable courier service with tracking and securely package the product.

REFUND POLICY

Refunds will be initiated after the returned product has been received, inspected and approved.
Prepaid Orders: Refunds will be processed to the original payment method.
Cash on Delivery (COD) Orders: Refunds will be processed through bank transfer.
Approved refunds will be processed within 5–7 business days after inspection and approval.
A shipping charge of ₹350 per shipment will be deducted from approved discretionary refunds, where permitted by applicable law.
The ₹350 deduction does not apply where a full refund is legally required for damaged, defective or incorrectly delivered products.
The time taken for funds to reflect in your account may vary depending on your bank or payment provider.

HOW TO REQUEST A RETURN OR EXCHANGE

Email support@yasaarie.com or WhatsApp +91 9167666117 with:

Your order number and full name.
Contact details and reason for the request.
Clear photographs of the product.
An uninterrupted unboxing video for damaged, defective, incorrect or missing products, where available.

Once your request is reviewed, our team will provide the return shipping address and further instructions.

Please do not ship any product without prior return approval.